Lunn's: Supervisor

How to Apply

Hours of Work:

• Full Time: 5 days per week, rota-based Monday to Sunday, 41.25 hours standard hours

• There may also be a requirement, on occasions to work additional hours as per business needs.

Role Purpose:
To support the management team in driving a high performing team of sales professionals in the Flagship showroom. Working as part of the management team, including as a key holder, opening, and closing the store. Planning and prioritising the day-to-day retail operation of the store whilst, supporting the KPIs and standards of excellence we aspire to deliver for every client.

Area of Responsibility: Brand Ambassador

Key Activities:

• Act as a brand ambassador for both Lunns and Brand Partners.
• Support and encourage the sales team to be ambassadors for Lunn’s and Brand Partners also.
• Keep up to date with new brand products, models, and training to ensure that you are an expert in Brand knowledge.
• Commercial understanding of sales and KPI’s
• Drive and maintain store standards
• Liaising with the commercial, online and marketing teams

Area of Responsibility: Client Experience

Key Activities:

• Leading by example with pride and passion in delivery of a world class customer experience for each client.
• Coach and support the sales teams to effectively deal with all aspects of clients’ enquiries.
• Lead by example in delivering a positive team environment and living the Lunn’s values and ethos.
• Expand your client data base becoming a beacon for client development for all the Lunn’s brands.
• Continue to educate and build your clients trust in our own brands, harnessing a long-term relationship with Lunn’s.
• Lead the sales teams in full engagement of our CRM (Customer Relationship Management) to continuously elevate our client journey.

Area of Responsibility: Learning & Development

Key Activities:

• Actively seek opportunities to develop yourself and sales team both personally and professionally to be a world class team.
• Work with the Flagship leadership team to build and maintain exceptional, knowledgeable teams.
• Successful completion of all learning and development opportunities that are required for this role.

Area of Responsibility: Continual Improvement

Key Activities:

• Continually review and assess inefficiencies and support in creating action plans to continually improve.
• Confidently contribute to the team’s voice to ensure successes are celebrated and opportunities are acted upon.

Essential

• 2 years experience in a sales/customer facing role
• 1 year experience in supervising a team

Desirable

• Sales/Customer facing experience in luxury or premium retail.
• Jet 1 and/or Jet 2 qualification
• Use of a CRM system

To Apply, please visit: Queens Arcade Supervisor – Lunn's Jewellers