UO: Assistant Manager

How to Apply

Title: Assistant Store Manager

Reports to: Store Manager

Objective:

The main objective of this role is assist with the operations of the store and support the store

manager to achieve strategic short and long term goals. Assume store accountability for sales,

service, profitability and loss prevention. To achieve a store community that fosters creativity and

inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order

to execute a high rate of succession and employee development. Participate in building community

relationships that directly reflect the Urban culture. To uphold the Urban Outfitters “Peers Teaching

Peers” philosophy.

Duties & Responsibilities

People:

• Overseeing a large team

• Recruit, train and develop managers to increase the day to day productive of the business

• Assist with the development of Department Managers to ensure that succession planning

succession planning for the future growth of the business

• Manage aspects of performance development (Performance Appraisals, Individual

Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and

successful workforce

• Uphold Company standards and act as a positive role model to others

Leadership & Communication:

• Ensure Department Managers conduct and execute productive daily and department

meetings

• Model the way for the store team and inspires a shared vision

• Assist and participant with the roll-out of new training and operational initiatives

• Possess excellent communication skills in both written and verbal form

Managing the Environment:

• Coach management to take the initiative as leaders to oversee all levels of customer service

and by setting daily goals and expectations to create a positive store environment

• Exhibit excellent floor presence by training and coaching the store team on customer

service, standards, product placement and time management

• Achieve Company-average mystery shop results by guiding the team to uphold the

Company’s customer service standard

Operations:

• In the absence of the Store Manager conduct walkthroughs with the Visual Merchandising

Manager and Department Managers on a regular basis with constructive feedback and

obtainable goals

• Guide the team to perform all store-level operational procedures accurately and in a timely

fashion, in accordance with all Company policies and procedures

• Achieve the store stock loss goals by training loss prevention awareness and overseeing

adherence to loss prevention practices

• Participant in a functional shipment processing system to ensure that merchandise is placed

promptly and the sales floor is fully stocked

• Possess excellent organisational skills and have the ability to plan, organise and execute

projects by priority

• Assist in upholding Company Health & Safety procedures at all times in order to protect

employees and customers against accidents and incidents

Merchandising & Display:

• Facilitate communication between the management and creative team in order to enhance

the store environment and efficiently execute all merchandising projects

• Coach others to understand and interpret current fashion trends in local markets in order to

generate creative solutions

• Ensure floor sets are well organised, schedules appropriately, cleanly executed and

completed timely

Commercial Awareness:

• Assist Store Manager to maximise store sales through analytical and creative management

of merchandise from receipt to sales

• Exhibit a sound understanding of the store’s profitability and guide team members to utilise

Company reports to react to trends and drive business

• Stay abreast of current trends and have a sound knowledge of customer profile by keeping

up to date with external influences i.e. media and local community

• Manage stock levels appropriately (taking into consideration the store environment)

through the understanding of relevant reports and market trends

• Demonstrate entrepreneurial skills to achieve and exceed store targets

Required Knowledge, Skills & Experience

• Experience in a management role working in a fast paced, high volume fashion retail

environment

• Upholding excellent VIBE and a service-orientated culture

• Ability to positively impact statistical results in sales, payroll and stock loss

• Proven record of developing talented individuals at Department Manager level

• Can demonstrate the ability to identify problems and implement creative solutions (back of

house, scheduling, organisation)

• An appreciation and understanding of the Urban Outfitters culture and its appeal to the local

market

To apply, please send your CV to str213@urbanoutfitters.com

We receive such a high volume of applications, unfortunately we can't reply to everybody. If you

haven't heard back from us after 2 weeks, you haven't been successful on this occasion. However,

don't let this put you off applying in future, please keep an eye on out for other opportunities