Assistant Store Manager

CONTRACT: Permanent / Full-Time


Title: Assistant Store Manager
Reports to: Store Manager

The main objective of this role is assist with the operations of the store and support the store
manager to achieve strategic short and long term goals. Assume store accountability for sales,
service, profitability and loss prevention. To achieve a store community that fosters creativity and
inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order
to execute a high rate of succession and employee development. Participate in building community
relationships that directly reflect the Urban culture. To uphold the Urban Outfitters “Peers Teaching
Peers” philosophy.

Duties & Responsibilities
• Overseeing a large team
• Recruit, train and develop managers to increase the day to day productive of the business
• Assist with the development of Department Managers to ensure that succession planning
succession planning for the future growth of the business
• Manage aspects of performance development (Performance Appraisals, Individual
Development Plans, Coaching and Counselling and Disciplinary actions) for a productive and
successful workforce
• Uphold Company standards and act as a positive role model to others
Leadership & Communication:
• Ensure Department Managers conduct and execute productive daily and department
• Model the way for the store team and inspires a shared vision
• Assist and participant with the roll-out of new training and operational initiatives
• Possess excellent communication skills in both written and verbal form

Managing the Environment:
• Coach management to take the initiative as leaders to oversee all levels of customer service
and by setting daily goals and expectations to create a positive store environment
• Exhibit excellent floor presence by training and coaching the store team on customer
service, standards, product placement and time management
• Achieve Company-average mystery shop results by guiding the team to uphold the
Company’s customer service standard

• In the absence of the Store Manager conduct walkthroughs with the Visual Merchandising
Manager and Department Managers on a regular basis with constructive feedback and
obtainable goals
• Guide the team to perform all store-level operational procedures accurately and in a timely
fashion, in accordance with all Company policies and procedures
• Achieve the store stock loss goals by training loss prevention awareness and overseeing
adherence to loss prevention practices
• Participant in a functional shipment processing system to ensure that merchandise is placed
promptly and the sales floor is fully stocked
• Possess excellent organisational skills and have the ability to plan, organise and execute
projects by priority
• Assist in upholding Company Health & Safety procedures at all times in order to protect
employees and customers against accidents and incidents

Merchandising & Display:
• Facilitate communication between the management and creative team in order to enhance
the store environment and efficiently execute all merchandising projects
• Coach others to understand and interpret current fashion trends in local markets in order to
generate creative solutions
• Ensure floor sets are well organised, schedules appropriately, cleanly executed and
completed timely

Commercial Awareness:
• Assist Store Manager to maximise store sales through analytical and creative management
of merchandise from receipt to sales
• Exhibit a sound understanding of the store’s profitability and guide team members to utilise
Company reports to react to trends and drive business
• Stay abreast of current trends and have a sound knowledge of customer profile by keeping
up to date with external influences i.e. media and local community
• Manage stock levels appropriately (taking into consideration the store environment)
through the understanding of relevant reports and market trends
• Demonstrate entrepreneurial skills to achieve and exceed store targets

Required Knowledge, Skills & Experience
• Experience in a management role working in a fast paced, high volume fashion retail
• Upholding excellent VIBE and a service-orientated culture
• Ability to positively impact statistical results in sales, payroll and stock loss
• Proven record of developing talented individuals at Department Manager level
• Can demonstrate the ability to identify problems and implement creative solutions (back of
house, scheduling, organisation)
• An appreciation and understanding of the Urban Outfitters culture and its appeal to the local


To apply, please send a CV with cover letter to

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