Facilities & Accessibility

We have a range of facilities and accessibility services, to make your visit better from the minute you park, until the second you leave.

Access and Parking

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Integrated Car Park

Q-Park Victoria Square is located directly underneath the shopping complex with direct access to each level of Victoria Square.
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Bicycle Parking

There are two Bicycle Parking stations. Located at the Ann Street entrance and Montgomery Street entrance. Both are covered by CCTV.
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Car Wash & Valeting

Neatly located in our Q-Park Car Park is Capital Auto Wash. Leave you car for a valet and shop until you drop. Located on Level B1.
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Taxi Lounge

We have a hassle-free Value Cabs Taxi Lounge located at our Chichester Street entrance. With Value Cabs, you have easy access to anywhere in Belfast and beyond.

Customer Services

Our experienced and knowledgable Customer Service Team are well equipt to ensure you have the best possible experience whilst shopping and dining with us.

Purchase Gift Cards

Our Gift Cards can be spend throughout the complex - from our stores and restaurants, to the cinema and bars.

Lost Property

Our staff occasionally find items of Lost Property around the centre. If you have misplaced personal property, please re-visit the stores have you visited or pop into Customer Services.


It's never been easy to collect or send a parcel now that Customer Services is a drop off/collection point!

General Information Point

Our staff are all local and knowledgable people. They can give restaurant suggestions and help you find points of interest.

Complimentary Wheelchair hire

We offer complimentary wheelchair hire for any customer who may need to use it whilst visiting us.

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We hope to make your visit to Victoria Square as pleasent as possible. Our staff are trained to high standards in a range of areas from Dementia Awareness, First Aid, ASD and more.

Our staff are here to help you in any way they can, so don't be afraid to approach our teams if you need assistance.

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Blue Badge Parking

Over 6% of parking bays at Q-Park Victoria Square are dedicated to Blue Badge parking, and these are situated closest to the doors leading to the shopping complex.

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