Privacy & Cookie Policy

WHAT IS PERSONAL DATA?

Personal information is information that allows us to identify you directly or indirectly and that tells us something about you. This could include information such as your name, email address, information we collect about you when you visit our website, sign-up for services online or in our centre, or when we collect information on accidents and injuries or for security and crime prevention.

HOW DO WE COLLECT AND USE YOUR INFORMATION?
Online Services
Information you give to us: You may provide Information to us directly, by creating an account online. The lawful basis for the collection of this Information will depend upon the service being subscribed to but could include being asked for your consent, or because it is necessary for entering into a contract for the provision of a service you have requested.

Marketing and competitions: When you create an account, enter a competition or register for an event you may be asked if Victoria Square can also use your Information for marketing purposes. The lawful basis for these marketing communications is your consent (opting-in). If you no longer wish to receive marketing communications, you can subsequently unsubscribe from these communications by: following the unsubscribe link on the email; or by emailing us.

Cookies and similar technologies: Victoria Square use cookies and similar technologies when you use our Online Services.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can choose to accept or decline cookies. You can usually modify your browser setting to decline cookies if you prefer. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

Google Chrome
Microsoft Edge
Mozilla Firefox
Microsoft Internet Explorer
Opera
Apple Safari

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout

Advertising: Victoria Square uses the Information you provide us to help us tailor and show advertisements to you. We may partner with third parties to help us display relevant advertising and to manage our advertising across multiple channels. Our third-party partners may use cookies and non-cookie based technologies in order to help us show you advertising based upon your browsing activities and interests.

In our centre
Management of our centre: In the course of running our centre, we may collect Information on incidents and accidents that occur, as well as using CCTV and other security measures for your and our protection. Please contact the centre for further information on how we use your personal data for these purposes, your rights, and how long we retain the information. This notices also includes information on exclusion orders.

Victoria Square Wi-Fi: If you use the Wi-Fi networks in our centre, we will collect Information from you in order to log you on to the network, including your name and email address. We may also collect Information relating to the duration of visits and the identity of the device that connects to the Wi-Fi. The lawful basis for the processing of the Information is that it is necessary for entering into a contract for the provision of a service you have requested. Any research/analysis conducted on Wi-Fi usage would be for the legitimate interests of Victoria Square.

Location and Wi Fi analytics: We may use Wi-Fi and other technology to help us analyse how visitors travel through our centre, and to provide useful information such as the proportion of repeat visitors to our centre. This technology works by collecting a unique identifier, called a MAC Address, from your mobile device. This is collected by the Wi-Fi signal that your device transmits. The MAC address is ‘hashed’ (a process that obscures the original MAC address) shortly after collection. We do not combine this information with any other information that may identify you.

Other uses of your information
In addition to the purposes already described, Victoria Square uses Information collected to perform essential business operations, for example: to understand usage patterns (such as foot traffic) within our centre; to develop, provide, improve and personalise Victoria Square products and services; and, to provide customer service/support. We may undertake additional research, analysis, and surveys, both online and in our centre. The lawful basis for this use of Information is for the legitimate business interests of Victoria Square.

HOW DO WE SHARE YOUR INFORMATION?
Service Providers. We may share Information we collect about you with suppliers who provide services on our behalf to help with our business activities. For example:

– to process payments made;
– in the management of email marketing;
– to provide Wi-Fi in our centre;
– to provide CCTV and security services within our centre; and/or
Disclosure for Legal Reasons. We may disclose Information when we believe, in good faith, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with the law, including valid legal requests from the Police, or other government agencies.

USE OF CHILDREN’S INFORMATION
Victoria Square does not seek to collect Personal Information about children through its website and is committed to protecting the privacy of visitors under the age of 18. Parents should supervise the online activities of their children, and consider the use of tools available from online services and software providers that help provide child-friendly Internet environments.

HOW LONG DO WE KEEP YOUR INFORMATION?
Victoria Square retains the Information we collect for as long as necessary to provide the products and services you have requested, or for other essential purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements.

We provide further information on specific retention periods in our privacy notices for recruitment and selection, employees and workers and on our uses of personal data for safeguarding and security purposes.

When you unsubscribe from our email newsletters you may receive communications whilst our systems update. We will delete your information within three months unless we hold it for other purposes, for example if you are registered for other services.

HOW DO WE KEEP YOUR INFORMATION SECURE?
The security of your Information is important to us. While we follow generally accepted security standards to safeguard the Information submitted to us, it is not possible to guarantee the security or integrity of Information on the internet. Therefore, we encourage you to take precautions to protect your Information, including protecting your passwords and using secure networks to access the internet.

YOUR RIGHTS IN RELATION TO YOUR INFORMATION
Where applicable, Victoria Square adheres to data protection laws in the European Economic Area.

– You have the right to request a copy of the Information we hold on you, plus information on how we use your Information;
– You have the right object to the use of your Information; however, this right is limited and will depend upon the lawful basis by which we are using your Information;
– If Victoria Square’s processing of Information is based on your consent, you have the right to withdraw consent for future processing at any time;
– You may request the deletion of your Information, unless we are legally entitled or obliged to retain the Information (for example, where we have a legal obligation to do so);
– You may have the right to object to the processing of your Information; and,
– You have the right to lodge a complaint with your Data Protection Authority. In the U.K, this is the Information Commissioner’s Office.

LINKS TO OTHER WEBSITES
Victoria Square’s products and services may contain links or references to other websites or companies not operated or controlled by Victoria Square. The policies and procedures described here do not apply to those third parties. Links or advertisements do not imply that Victoria Square endorses or has reviewed such third parties or their privacy practices. Visit those third parties’ websites or contact them directly for information on their privacy notices.

CHANGES TO THIS PRIVACY POLICY
We may revise this Privacy Policy from time to time. You are responsible for checking this policy when you visit our site to review the current policy. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use your Personal Information different from that stated at the time of collection, we will notify you via e-mail. You will have a choice as to whether or not you want us to use your Personal Information in this different manner.