Lunn's: Support Team Professional

How to Apply

Hours of Work:

• Full Time: 5 days per week, 41.25 standard hours (typically between 08.00am-17.45 or equivalent on late nights) Monday - Sunday with rotating days off.

• There may also be a requirement, on occasions to work additional hours as per business needs.

Role Purpose:
Through exceptional customer service within a high-quality retail environment, you will provide both security and operational support to the wider business needs. This role is vital in ensuring both a warm welcome to our clients and that our stores security is maintained.
Role Scope:
In a similar role that concierge plays within the hospitality industry, Lunn’s Support Team Members work to deliver supportive functions across the business, helping to provide a world class client experience. Often high paced, this role encompasses working within a small – medium team across the Lunn’s retail estate.

This is a key function & vital to the operational success of the business. From greeting to security, housekeeping & the maintenance of back of house, deliveries to and from the business including heavy lifting, waste management, direct & indirect internal and external client contact, the support team role is both exciting & multi-facetted.

Area of Responsibility: Brand Relationships:
• As a Support team member contribute positively to the team environment and Lunn’s ethos.
• Immerse yourself in the Lunn’s Brand, become an ambassador for the brand ensuring each client gets a warm & friendly greeting.
• Ensure security is maintained, and exceptional customer service is delivered.

Area of Responsibility: Client Experience:
• Support your colleagues as they strive to create their special moments through your exceptional customer service.
• Deal effectively and efficiently with all aspects of clients’ enquiries at the greeting point.
• Cleaning & polishing jewellery.
• Maintaining our refreshment areas, equipment & stores.
• Provide housekeeping duties as required.
• Seamlessly & securely support deliveries into/from the business.
• Seamlessly & securely support collections from the business.

Area of Responsibility: Building & Maintaining a world-class team:
• Support the day-to-day successful operations of the team.
• Attend weekly team meetings with the Operations Manager and/or assistant Operations Manager. Ensure that updates to the team are delivered in an efficient and motivational manner on specific areas of responsibility.
• Escalate any concerns or issues in a timely manner, to support with the resolution from the Operations Manager and Assistant Operations Manager in the Operations Manager’s absence.
• Work as part of the Lunn’s Support and housekeeping team to build and maintain exceptional, knowledgeable teams.
• Maintain a can-do approach, offering flexibility to maximise best use of time.
• Ensure strong communication across the team is delivered to aid daily task planning and management of rota.
• Ensure that your training and development is up to date at all times.

Area of Responsibility: Continual Improvement:
• Preserve the back of house areas, ensuring they are always pristine.
• Review and suggest ways of continually improving the Lunn’s retail estate.

Essential

• Excellent attention to detail.
• Excellent organisational & communication skills.
• Exceptional time management, planning & supportive skills.
• Minimum of 2 years experience in a similar role in a quality retail or hospitality environment.
• Flexibility regarding hours of work

Desirable

• Polishing experience
• Hold Valid Driving Licence

To Apply, please visit: Support Team Professional – Lunn's Jewellers